Shipping & Returns

Shipping 📦 

We ship our products from different doggy helpers around the world, and always do our best to ship your items from the helper to your location.

However, this might mean that some items arrive on different dates than others, as they are shipped from different helpers. We are constantly working on making the shipping as super quick as possible but rest assured, you will get all your items.

Once your order has been processed and shipped, a confirmation email with a tracking number will be sent to the email left at check out. 

Track your order here.

Current Production Time: 2 days


Delivery times 🚚 

We are incredibly busy right now because of your amazing support, which means shipping is a little bit longer than usual


USA Customers 🇺🇸

Shipping from our Manufacturers: 10-15 business Days


International Customers 🌍

Shipping from our Manufacturers: 10-28 business Days

We are working around the clock to bring these times down. We promise!

In rare cases, it can take up to 30 business for an order to arrive. If you wait any longer than 25 business days please email us at team@mydogme.com and we will help find out where your order is.

Returns Policy 📑

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Step 1: Use the Contact us  form to make us aware that you would like a return and we will give you a return address.

Step 2: Send the item, unused and in the same condition that you received it. It must also be in the original packaging.

Step 3: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@mydogme.com.

You will be responsible for paying for your own shipping costs for returning your item.

Pro Tip: You should consider using a trackable shipping service, just means you can make sure it hasn't got lost on the way.

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